ChurchProduction.com: Waves Audio Announces Live Tech Support Service
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Waves Audio Announces Live Tech Support Service

Company expands support for live and studio markets

By CP Staff
April 30, 2013 4:11 pm EST

Topics: Industry Buzz, Tech Buzz, Audio,
Tags: audio, live sound, mixer, mixing, recording, support,

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As part of the company’s ongoing efforts to serve its growing user base, Waves Audio announces new extended tech support hours. The extended tech support service is intended to help end-users resolve issues in both the live and studio market sectors.

As the number of front-of-house and monitor engineers using Waves expands, the company says there is a growing need for “ultra-responsive technical expertise which can provide immediate assistance to users who need to solve live sound issues in real time.” Waves Live users, working with everyone from up-and-coming local acts to megastars such as Rihanna, Bruce Springsteen, Coldplay and Beyoncé, simply cannot afford equipment downtime, according to a company announcement. To that end, Waves will continue to provide its high level of customer support, with increased hours and additional personnel.

With these concerns in mind, Waves Tech Support is now available all week long, at the following hours:

Sunday through Thursday: 4:00 a.m. – 12:00 midnight (EST)

Friday: 9:00 a.m. – 12:00 midnight (EST)

Saturday: 4:00 a.m. – 12:00 midnight (EST)

Customers may contact Waves Tech Support via:

Email: Accessing their Waves account and clicking Tech Support.

Phone: 1-865-909-9200 ext. 1

Fax: 1-901-328-6358

Visit www.waves.com for more information.

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