Ashly Audio is announcing new measures to assist its customer base while the its factory is experiencing a Coronavirus shutdown. “The Novel Coronavirus (COVID-19) has had an unimaginable impact on daily life across the entire world,” the announcement states. “Ashly is committed to doing everything possible to protect our employees’ health. In addition, we hope your families and loved ones are safe. In accordance with that desire and due to the New York State mandate, we have temporarily closed the Ashly Audio Factory in Webster, New York, as of March 23, 2020.”
Although the main office will be closed until they can safely allow their team to return to the building, their system design, customer service, sales, dealer support and shipping teams are still actively working remotely. “Customer service is one of our most important functions, and our support team remains available via phone and email, in addition to the new chat option on our web site, and at the new toll-free 800 number: 1-800-705-2101,” the announcement continues.
- Inventory Availability and Shipping: Ashly is shipping all in-stock products for immediate delivery, and many custom configured products will still be available with minor delays. For questions about a current order, help with a potential order or to confirm product availability customers may contact sales support at the toll-free 800 number (1-800-705-2101) or via email at sales@ashly.com
- Customer Service: Ashly’s Customer Support Team is available Monday through Thursday, 8am to 5pm Eastern via email at service@ashly.com or the toll-free 800 number (1-800-705-2101). We can also be reach via social channels and they have added webchat from Ashly.com for more options to reaching Ashly during the listed business hours.
- Sales: The company’s internal sales team, distributors and US Rep network are ready to help. Customers may contact internal Sales team at Sales@Ashly.com, or the toll-free 800 number (1-800-705-2101). For a local representative in the US, see ashly.com/usa-representatives/ and for international distributors, see ashly.com/international-distributors/ for further details.
- Training: Ashly University will be kicking off soon. Multiple classes and training sessions will be available each week on a variety of subjects. Classes are available to everyone. Sign-ups will be available on ashly.com.
