“We’re creating even more of a flow between inside and outside, especially in places with climates that allow that to happen," says David Evans, AIA, president at Mantel Teter in Kansas City, Missouri. Shown here: Rev City, image by Schaumburg Photography.
When the pandemic hit, churches were forced into prioritizing their digital presence. As we move through what will (hopefully) soon be the end of the COVID crisis, most houses of worship have adopted hybrid models. With an increasing number of worshippers returning to church in person, facilities are reevaluating the guest experience they are delivering. At the same time, they are continuing to evolve their production techniques to address those who still prefer to attend church online, from home.
Indoor-outdoor experience
David Evans, AIA, president at Mantel Teter, an architecture firm based in Kansas City, Missouri, notes that even before the pandemic, churches were exploring how to build a connection between their indoor facilities and their grounds outdoors, and now this has become a top priority. “We’re creating even more of a flow between inside and outside, especially in places with climates that allow that to happen a lot,” he says. This translates into the creation of outdoor patios and gathering spaces where people may commune before and after services. “Some churches are even exploring outdoor worship venues where they can, at least part of the year, do services outside and have that open-air experience.” Indoors, he says that churches are reconfiguring their lobby spaces so that people may gather in small groups, rather than being clumped together in one big crowd.
Dave Milam
The outdoor community space for Shepherd Church in Northridge, California, was designed by Visioneering Studios of Santa Ana.
Evans also points out that improving indoor air quality is another priority for many churches, which has led to upgrades to HVAC and mechanical systems to achieve better filtration. Some facilities have even posted signage alerting guests of these updates. “Churches are really making sure that people know their buildings are being well cared for, and what’s being done,” he says.
Digital translation
Greg Atkinson is founder of the First Impressions Conference and Worship Impressions LLC, a church guest experience-focused consultancy based in Charlotte, N.C. He is also author of "Secrets of a Secret Shopper: Reaching and Keeping Church Guests" and "Hospitality Ministry Volunteer Handbook: Equipping You to Serve." While he does much of his work at physical churches, he also examines how the church guest experience translates digitally.
Atkinson favors online experiences that feature a pre-show before the service, and a wrap-up session afterwards.
“You want to give a good online experience that is produced well and looks good for people who don’t feel comfortable coming in person,” Atkinson says. This means houses of worship that weren’t previously equipped to produce high-quality streamed services must outfit their facilities for broadcast production, instead of relying on, as he puts it, “your smartphone hooked up to a tripod in the back of the room.”
Instead, Atkinson favors online experiences that feature a pre-show before the service, and a wrap-up session afterwards. “They have emcees and hosts and people talking to the camera, and they come on five to 10 minutes before the service starts and speak to the people at home, and give them announcements of what’s going on,” he describes. After the service, the same team will discuss key points of the sermon.
Atkinson also believes churches that record entirely different experiences for their online audiences are delivering a better guest experience for remote worshippers. Oftentimes, these services will feature the pastor delivering his message outside of the sanctuary, either from his office, or outside, maybe even from his car. “They are doing creative shoots where it’s storytelling, which is always compelling,” he says. “That really connects and communicates well.”
Producing specifically for online guests requires churches to make an investment in technology, and perhaps even remodel their facilities to accommodate it. Atkinson argues this is wise––if not necessary. “We’ll always have an online audience,” he says. “There are some people that are going to want to come in person, and they’re not going to miss [the service] no matter what. And then there are the people that are going to be more cautious and stay home, and we want to have experiences for both of them and reach people where they’re at.”
Producing specifically for online guests requires churches to make an investment in technology, and perhaps even remodel their facilities to accommodate it.
Staying power
Well before the pandemic, Dave Milam, vice president of strategic design at Visioneering Studios Inc., an architecture, design, construction, and property development firm headquartered in Santa Ana, California, was coaching churches on what a guest’s length of stay said about their overall experience. If, for example, guests were leaving five minutes after the service was over, one could argue that the church could stand to improve guest experience.
EMMALEE_SCHAUMBURG
Mill Creek Church, Shawnee, Kansas by Mantel Teter; image by Shaumburg Photography.
As more people return to worship in person, he continues to work with churches to develop strategies for encouraging them to linger. Once again, this often involves creating spaces outdoors where congregants may socialize over coffee and snacks while their children play in the nearby kid’s area.
“Well-designed, on-site commercial development is a fantastic way to lengthen the guests’ stay."
Dave Millam, Vice President of Strategic Design, Visioneering Studios, Santa Ana, CA
Milam notes that Visioneering Studios’ property development arm works with churches seeking to leverage land they may not be using. He argues that those houses of worship that are able to transform unused land into a commercial mixed use development often see an increased length of stay among guests, because things like restaurant services, shopping, and even hair salons are literally right on church property. “Well-designed, on-site commercial development is a fantastic way to lengthen the guests’ stay. Plus, it activates the church property seven days a week and also provides an additional revenue stream for the church, as either a lump-sum sale or a land lease, where the church actually continues to own the property and lease the grounds to Visioneering’s development team while still maintaining design influence,” he explains.
While many houses of worship are doing everything possible to encourage people to come back on premises, Evans acknowledges that people have to want to come back to experience church as part of a live congregation––and feel comfortable doing so. This, he believes, will not be immediate, but he remains optimistic. “People want to return to what they know, to that normalcy,” he says. “It’s just going to take some time for their confidence to come back so that they feel safe in doing so. It’ll happen. It’s just going to have to take some time.”
First Impressions Conference
https://firstimpressionsconference.com
Mantel Teter
Visioneering Studios Inc.
Worship Impressions LLC
