To enhance service to dealers and sales partners in the US, d&b audiotechnik Americas has appointed Adam Kissel as Customer Service Manager.
“Reporting to Eric Mayer, VP of Sales, North America, Adam brings a wealth of experience and skills, having worked in customer service leadership for over ten years. In his previous role, Adam managed a team of customer service supervisors and ensured that customers received exceptional service,” the announcement states.
Kissel holds a BA in Music Ed from the University of Georgia and a MA in Educational Leadership from Central Michigan University. Kissel is being tasked with establishing and leading a state-of-the-art customer service department that will embody the d&b system by providing world-class sales fulfillment services to clients of d&b audiotechnik. He will oversee the overall workflow and team activities of the Customer Service Department, defining and monitoring processes as well as guiding the team along with the d&b corporate strategy.
“We are happy to have Adam join our team in this position with the goal of providing “best-in-class” sales fulfilment processes for all d&b customers purchasing d&b products,” states Eric Mayer, VP of Sales, d&b audiotechnik Americas. “He is a great addition and asset to our team and will provide his expertise to move forward to a new level with our customer relations for dealers and partners.”
For more information, visit www.dbaudio.com.
